FAQ

 What payment methods do you accept?

Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. GLAMY STUDIO is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

 

How can I contact you?

Please email help@glamystudios.com and our support team will contact you within 48 hours.

 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code (if your shipping method chosen has tracking)

 

I would like to cancel my order or edit my order. How do I do that?

An order can only be canceled if the shipment is not yet confirmed. Please contact us at help@glamystudios.com and we will be happy to help you and process your refund. 

 

What if I put in my wrong address?

If you have provided an incorrect or incomplete address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. 

 

How do I add a discount code? 

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed. 

 

I have received only part of my shipment, Where are the other items?
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your order number and email address used during checkout.

 

How long will it take to receive my order?

Order processing time takes 3-5 business days before shipment. Deliveries can take up to 1 week to 2 weeks. It depends what you purchased and customs handling time. However, we have also in some rare cases experienced longer shipping times (more than 3 weeks) due to holiday season or randomly selected inspection done by your country's customs office. 

 

What about possible custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

 

What if my package is lost?

GLAMY STUDIO is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.

If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance. 

 

What if my package was returned to the sender? 

Unfortunately, GLAMY STUDIO does not have a returned to sender channel to resend packages that are returned due to incorrect details. In these cases, the package will likely be lost and not delivered back to us. Unfortunately, we can’t issue refunds in the case of unsuccessful deliveries due to incorrect shipping information and a new order would need to be placed.